Set up payment issues, such equally declined or incomplete transactions

If you have problems paying for Google products, you lot might need to fix a problem with your payments profile.

Find the issue you lot're experiencing below:

"Your transaction cannot exist completed"

A variety of unlike situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift carte du jour to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop estimator, try the transaction using the Google product'due south website.
    • If you're using a mobile device, endeavour using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order again.
    • Try creating a new Google account if you don't already take one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upwardly to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please apply another form of payment."

Note: These steps also employ if you lot encounter the error message "Your payment didn't go through. Please try a different payment method or try again subsequently."

Endeavor the following:

  1. Bank check to see if your payment method is up to date. If it isn't, update it in the Payments center, then attempt your purchase again.
  2. Make certain you have enough money in your account for the purchase.
  3. If you lot're still having issues, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you lot see this message, it might be considering:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more data to comply with EU law (European customers only).

To set the issue, try the following:

  1. Go to the Payments eye.
  2. Take action on any errors or requests in the payments middle.
    1. You might need to verify your identity before you lot can buy anything through your Google Account.
  3. Brand certain your name, accost, and payment information are up to engagement.

"Unable to procedure payment: Low card rest"

You might non accept enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you tin use it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all accept multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Side by side to the bill of fare that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll observe a temporary charge on your card statement forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method once again:

  1. Confirm which card you want to verify.
  2. Bank check how long agone you tried to verify your card.
    • If less than 2 days: Wait upwards to 2 days.
    • If more than 2 days: Check your card argument. You should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Carte is grayed out & says "carte is ineligible"

Y'all can't use this card for this purchase. Try to make the purchase again with a different card.

If the bill of fare you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more than about what to do if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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